Methodology

How we score

The Commission Health Score combines four sources of evidence. Konquest has spent years building commission engines for recruitment, and the method encodes what we've learned.

Data

Your 12-month export, one row per earner per month: effective rate per month, rate drift, pay volatility, seasonality, concentration on top earners, near-miss clustering, threshold cliffs, the commission-vs-GP trend, and (if you include them) target attainment and paid vs calculated.

Team

The anonymous survey of consultants and managers: 12 statements across 7 themes, 3 yes/no flags and 2 open questions. Team evidence carries 1.5× weight.

Leaders

The leadership survey: process, scheme rules, attrition, governance, and the same 12 statements answered from the leadership view.

Market

The Konquest Commission Census (2026 responses), with n shown on every benchmark. It includes agencies outside the UK.

Eight dimensions

DimensionWeightEvidence
Accuracy and trust15%data team leaders
Understanding and transparency10%team leaders
Fairness10%team data
Motivation and behaviour20%team data market
Market competitiveness15%market team
Retention risk15%team leaders data
Efficiency and admin10%leaders team market
Governance and cash5%leaders data

What 12 months adds

MeasureWhat we calculateFeeds
Effective rate per monthCommission ÷ GP each month, firm-wide and per earner, against the census median of 15% (n=83). Drift compares the first and last 3 months.Market competitiveness
Pay volatilityHow much each earner's monthly pay varies around their own average, and the share of zero-pay months.Motivation and behaviour
SeasonalityEach month's GP and commission as a % of an average month.Governance and cash
ConcentrationShare of GP from the top 20% of earners and the single biggest biller (and top 10 deals if your export is deal-level).Retention risk
Near-miss clusteringEarner-months at 90–99% of target or threshold vs 100–109%, plus cliff months that earned nothing.Motivation and behaviour
Commission vs GP trendThe trend in commission compared with the trend in GP across the period.Governance and cash

With fewer than 12 months, seasonality and trend are shown but flagged as indicative.

Each piece of evidence is scored from 0 to 10, and each dimension is the weighted average of its evidence. Survey items use a 1–5 agreement scale mapped to 0–10. Flags fire at set thresholds, for example shadow tracking above 40%, retention intent above 50% and threshold-cliff months.

The perception gap

Leaders answer the same 12 statements as their team, from the leadership view. For each theme, the gap is the leaders' score minus the team's. A gap above 1 point (on a 5-point scale) is a finding. Above 1.5, it goes in the executive summary.

Anonymity

Individual answers are never shown. A group (role, desk or tenure) appears only with 5 or more responses. Comments appear only with 5 or more responses, in random order, with emails and phone numbers removed.

What we don't do

We don't use third-party vendor statistics, and we don't produce a "leakage" number that isn't calculated from your own data. Every £ figure in the report shows its inputs.

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